Refund & Cancellation Policy
Effective Date: July 6, 2026
Thank you for shopping with Jayam Collections. Please read this Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Once an order has been successfully placed and payment has been completed, it cannot be cancelled.
As all orders are processed within one business day, cancellation requests cannot be accommodated.
Customers are requested to carefully verify the following before completing payment:
-
Product selection
-
Size
-
Quantity
-
Shipping address
-
Contact details
2. Order Modifications
Orders cannot be modified after they have been placed.
This includes changes to:
-
Products
-
Sizes
-
Colours
-
Quantity
-
Delivery Address
-
Contact Information
3. Refund Eligibility
Refunds are provided only for products verified as damaged upon delivery.
To qualify for a refund:
-
The damage must be reported within 24 hours (1 day) of delivery.
-
A continuous, clear, and unedited unboxing video must be submitted as proof.
-
The claim must be approved by Jayam Collections after verification.
Refunds will not be issued for:
-
Change of mind.
-
Wrong size ordered by the customer.
-
Personal preference.
-
Slight colour differences due to lighting or screen settings.
-
Minor stitching or measurement variations.
-
Delay in delivery.
-
Claims submitted without the required unboxing video.
-
Claims reported after 24 hours from delivery.
4. Refund Method
Once approved, refunds will be processed to the original payment method used for placing the order.
Depending on your bank or payment service provider, it may take several business days for the refunded amount to reflect in your account.
5. Alternative Resolution
Instead of a refund, customers may choose another product of the same value, subject to stock availability.
6. Seller-Initiated Cancellation
Jayam Collections reserves the right to cancel any order under circumstances including, but not limited to:
-
Product unavailability.
-
Pricing or technical errors.
-
Payment verification failure.
-
Suspected fraudulent transactions.
-
Circumstances beyond our reasonable control.
If an order is cancelled by Jayam Collections after payment has been received, a full refund will be issued to the original payment method.
7. Right to Reject Claims
Jayam Collections reserves the right to reject any refund request that:
-
Does not comply with this policy.
-
Contains incomplete or insufficient evidence.
-
Includes edited or incomplete unboxing videos.
-
Involves products that have been used, washed, altered, or damaged after delivery.
8. Contact Us
For refund-related queries, please contact:
Jayam Collections
126/6, Sengal Annai Road, Ponnamapet, Salem – 636003, Tamil Nadu, India
Email: jayamcollections634@gmail.com
Phone: +91 99524 48271